Our garments run small, therefore in most cases you should size up. We recommend checking the fitting tab on each product page for specific sizing details to ensure the best fit for you.

Yes, we are proud to say that all our products are certified as sustainable. We are committed to using only eco-friendly materials, ensuring that our designs are both high-quality and environmentally responsible. You can find our certificates with each product under 'description'.

Care instructions can be found on each product page under the "Material and Care Instructions" tab. We recommend following these guidelines carefully to maintain the quality and longevity of your items.

Stay informed by following us on social media or subscribing to our newsletter. We regularly share updates on new releases, exclusive promotions, and upcoming events through these channels.

Yes. Every Collective product is produced in limited quantities and will not be restocked. Items are released as part of specific collections that are only available for one season of the year. Once a collection closes, those products are permanently removed from the store and can only come back in the VAULT. Series if you're lucky.

No worries! Once your order is placed, we ensure it is properly tracked. If you haven’t received your tracking number, please reach out to us via email or chat, and we’ll promptly assist you in resolving the issue.

Yes, you can cancel your order at any time before it enters our fulfillment center. However, once the order is being processed, we are unable to make changes or cancel it. Please reach out as soon as possible if you wish to modify or cancel your order.

You can easily update your shipping address and any other details by logging into your customer account. Simply make the necessary changes, and they will be reflected in your future orders.

We work with colored zones. Green, yellow and red zones decide how long your order will be on its way to your doorstep. You can find your exact duration here.

Absolutely! We keep you informed at every step of the process. You will typically receive email notifications when your order is placed, paid for, shipped, and more, so you're always up to date on the status of your order.

Shipping costs vary depending on your location. You can find the specific shipping rates for your region here.

Yes, we do ship for free once you pass the €150 EUR mark.

If your package hasn’t arrived, please reach out to us via email or chat, and we’ll work quickly to resolve the issue and ensure you receive your order as soon as possible.

No, for the moment we only work with free and standard shipping.

Once you receive your order, you have 14 days to request a return. PLEASE NOTE: You will have to send us an email or chat to start a return. There's also an option to request a return in your customer account if you have one. Any returns that have not been registered with us in advance will be considered invalid.

Yes, you can exchange an item for a different size or color. We recommend checking our size chart and product details carefully before placing your order to ensure the best fit. If an exchange is necessary, please note that it may take longer to process if the initial order wasn’t made correctly.

If your order is canceled within the allowed window, the refund will typically be processed and reflected in your account within approximately 10 business days. Please note that refunds are not provided for other circumstances.